Overview
We are recruiting for a trilingual Sales Support Coordinator on behalf of our reputable client based in France for a full-time – 12 month fixed-term contract
This is an excellent opportunity for a highly organised and customer-focused professional who is fluent in French, German and English to join a busy international commercial team. The successful candidate will coordinate customer orders from initial entry through to delivery, ensuring accuracy, resolving potential issues and providing comprehensive administrative support to the Sales Manager and Account Managers.
The Role
As Sales Support Coordinator, you will act as an important link between customers, sales, warehouse, suppliers and logistics providers. You will proactively monitor orders, organise global shipments and ensure that customers receive an efficient and professional service throughout the entire order process.
Key Responsibilities
- Enter and process sales quotations, customer orders and purchase orders accurately.
- Proactively track order progress, identifying delays, developments and potential problems.
- Communicate order requirements to internal teams to support timely execution.
- Prepare and process packing lists and associated order documentation.
- Organise customer deliveries, including obtaining freight quotations and preparing freight orders.
- Coordinate domestic and international shipments.
- Liaise with customers, suppliers, warehouse teams and freight providers regarding delivery arrangements.
- Maintain accurate information within the company database and Excel reporting systems.
- Respond promptly and professionally to customer questions and requests.
- Manage customer service issues, complaints and feedback forms through to resolution.
- Attend customer meetings alongside the Sales Manager or Account Manager.
- Prepare PowerPoint presentations and supporting materials for customers.
- Produce sales meeting reports for the Key Account Manager and Sales Manager.
- Maintain and update summary reports covering all sales orders.
- Plan and monitor internal and external installation services, ensuring delivery on time and within budget.
- Participate in French and European trade fairs when required.
- Assist with incoming telephone enquiries and provide wider administrative support to the business.
The Successful Candidate
- Fluent in French, German and English, both written and spoken.
- Previous experience in sales support, sales administration, order processing or customer service.
- Strong organisational skills with the ability to manage multiple orders and priorities.
- Experience coordinating deliveries, freight or international shipments.
- Excellent attention to detail and a high level of accuracy.
- Confident communication skills with the ability to support customers across international markets.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- A proactive approach to identifying and resolving problems.
- Comfortable working within a fast-paced, commercially focused environment.
- Willingness to attend customer meetings and European trade fairs when required.
If you are an organised and proactive Sales Support Coordinator with strong order-management and customer-service experience, we would be delighted to hear from you.
Salary: €35K